Shipping Policy

Last updated 22 October 2026

 

Where we ship

 

We ship within Australia from Western Australia. We do not currently ship overseas. If you need delivery elsewhere, email info@blacksmiths.net.au.

 

Dispatch

 

In-stock orders are dispatched within 3 business days (Monday to Friday, excluding Western Australian public holidays). If an item is not in stock, we will tell you when to expect it. We email tracking details when your order is dispatched, where the carrier provides them.

 

Charges and delivery times

 

Standard shipping is A$12.95, and free on orders of A$200 or more. Estimated delivery is 3 to 5 business days after dispatch.

 

Heavier or bulky items, such as H.E.A.T. and RescueX boards, ship on freight rates that are shown at checkout before you pay. Estimated delivery is 3 to 7 business days after dispatch.

 

Delivery times are estimates, not guarantees. Remote and regional addresses can take longer. Orders supplied on a quote or invoice have freight shown on that quote or invoice.

 

Delivery address

 

We ship to the address you give at checkout, so please check it carefully. If a parcel is returned to us because the address was wrong or incomplete, or it was not collected, you pay for it to be sent again.

 

Damage in transit

 

Check your order when it arrives. If something is damaged, follow our Returns and Refunds Policy and email us as soon as you can with photos.

 

Questions

 

info@blacksmiths.net.au or +61 437 036 847.