Privacy Policy

Last updated 22 October 2026

 

1. Who we are

 

AMA Blacksmiths Pty Ltd (ABN 52 674 766 557), trading as Blacksmiths, is a Western Australian company. We provide tactical and remote medical training, supply medical and rescue equipment, and consult on remote healthcare. This policy explains how we handle personal information collected through blacksmiths.net.au, by email and phone, and when you buy from us or train with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

2. What we collect

 

- Contact details you give us, such as your name, email, phone number, organisation and role, when you use a form, email us or ask for a quote.

- Order details, including billing and delivery address, items ordered and order history. Card payments are handled by our payment providers. We do not see or store full card numbers.

- Training details. If you enrol in a course, the information needed to enrol you, run the course and record attendance and results.

- Website data, such as pages visited, device and browser type, approximate location and the site that referred you, collected through cookies and similar technologies.

 

3. Why we collect it

 

To reply to enquiries and prepare quotes. To take, ship and support orders. To enrol, deliver and record training. To meet legal, tax and regulatory obligations, including record keeping for the medical devices we supply. To run and improve our website. To contact you about our products and training when you have asked us to, or would reasonably expect it. You can opt out of marketing at any time.

 

4. Accredited training

 

Accredited courses are delivered on behalf of Allens Training Pty Ltd (RTO 90909). If you enrol in an accredited course, the RTO also collects your enrolment details and handles them under its own privacy policy and the rules that apply to registered training organisations.

 

5. Who we share it with

 

We share personal information only as needed with: our website, payments and online store platform (Wix); couriers and freight providers; the accounting, payroll and email systems we use to run the business; the RTO named above, for accredited training; our professional advisers and insurers; and regulators or authorities when the law requires it. Some of these providers store data on servers outside Australia. We take reasonable steps to make sure they handle information appropriately. We do not sell personal information.

 

6. Cookies and analytics

 

Our website uses cookies and similar technologies. Some are essential, for example to keep your cart and checkout working. Others help us understand how the site is used. You can control cookies in your browser settings, but parts of the site may not work without the essential ones.

 

7. Security and how long we keep information

 

We store information electronically with reputable providers and limit access to people who need it. We keep information only as long as we need it for the purposes above or the law requires, then delete or de-identify it.

 

8. Access, correction and complaints

 

You can ask to see or correct the personal information we hold about you, or ask us to delete it where we are allowed to, by emailing info@blacksmiths.net.au. We will respond within a reasonable time. If you are not satisfied with how we handled a privacy issue, contact us first. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).

 

9. Changes

 

We may update this policy. The current version is always on this page, with the date it was last updated.

 

Contact: AMA Blacksmiths Pty Ltd, Western Australia. info@blacksmiths.net.au, +61 437 036 847.