Refund Policy

Last updated 22 October 2026

 

Faulty, damaged or incorrect items

 

If your order arrives damaged, faulty or not what you ordered, email info@blacksmiths.net.au as soon as you can, ideally within 7 days of delivery. Include your order number and photos. We will repair, replace or refund the item as the Australian Consumer Law requires, and we pay the return freight. Your rights under the Australian Consumer Law are not limited by anything on this page.

 

Change of mind

 

We accept change-of-mind returns within 14 days of delivery if the item is unused, unopened, in its original packaging and in a condition we can resell. You pay the return freight. We refund the price of the item, not the original shipping.

 

We cannot accept change-of-mind returns on sterile or single-use medical items once the packaging has been opened or the seal broken, on items made to order or sourced specially for you, or on items marked final sale.

 

How to return an item

 

Email info@blacksmiths.net.au with your order number and the reason for the return. We will reply with return instructions and a return address. Please do not send anything back before you hear from us.

 

Refunds

 

We refund to the original payment method within 10 business days of receiving and inspecting the returned item. How soon the money shows in your account depends on your bank or card provider.

 

Training and quoted orders

 

Training, services and orders supplied on a quote or invoice are covered by the terms on that quote, invoice or enrolment form.